More than 20 leading brands marked their achievement of CCA Global Accreditation for Customer Experience© today at a celebratory event in Glasgow.
More than 20 leading brands marked their achievement of CCA Global Accreditation for Customer Experience© today at a celebratory event in Glasgow.
Moving off ageing hardware to an agile, cloud-based SaaS solution deployed on multifunctional devices used in-store helped Waitrose & Partners continue to deliver an exceptional customer experience.
Alan Garratt, Head of Operations at Arco, the UK's largest supplier of PPE, describes how the company was able to send its 200 contact centre agents to work from home as soon as lockdown measures came into place, thanks to RingCentral cloud contact centre
Andy Conolly, IT Service and Operation Manager at Costa Express, describes his biggest challenge in moving the organisation's communication systems to the cloud.
Contact Centre solutions engineers Amanda Henderson and Chris Holt, experts in remote working for contact centre staff, provide advice to businesses on how to use cloud contact centre to successfully set up remote working.
Get more done with integrated messaging, video meetings, and phone calls - on any device.
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